Eureka Mobile / Handheld - Frequently Asked Questions

What can I use a Eureka Handheld for now?

There are currently four main handheld functions which are designed to assist you in the efficient operation of your business. When you purchase a handheld device it will come with one module as standard. Other modules can be added to your handheld for a small one-off fee. All handhelds are supplied with a colour screen, a protective rubber boot, and from April 2008 will come with wireless network support as standard.

• Stock Counter. The original & most commonly used module is the Stock Counting application. This provides you with your full product list on a portable device and is used to count stock. It operates in a very simple fashion :-
  • Simply scan the barcode (or enter PLU)
  • Type quantity to increase or decrease stock by
  • Press Enter to accept and make device ready for next scan
  The counted stock can be entered into Eureka for a Stock Take or Stock Adjustment using any of your existing stock adjustment reasons.
• Spot Checking. The Spot Checker facility enables you to mark products in Eureka which you would like to add to a Spot Check list. This list can be downloaded to the handheld and the handheld will display a list of what items are still to be counted. Very useful for checking specific products or small range of products for which you have identified that there may be a stock problem.
• Stock Checker. A simple but useful module which lets you use a handheld to check details (Product/Price/Bin etc) of a product. Simply scan the barcode or enter the PLU code and up will pop some information on the product. Very useful on the shop or warehouse floor when you need to check a price or find out in which bin a product is located. In most circumstances it’s possible for us to display on the handheld almost any information which is held in Eureka.
• Shelf Restocking. Perhaps the coolest handheld application yet! The merchandising or shelf restocking application is a wireless enabled system which enables you to walk around your shop floor and scan or enter the PLU of a product – enter the quantity required – press Send – and your shelf restocking order will appear out of a printer in your stock room or warehouse. This application will help you rid you of notepads, scraps of paper, and dodgy staff memories! Your supervisor can do a “tour of the shop” sending orders to restocking staff as they go.
• FareEnough Mobile. Linked to our FareEnough Restaurant system the FareEnough Mobile units give you efficient table ordering. This helps speed throughput in your restaurant or coffee shop and helps provide an efficient service to your clientele. Take the customer’s order and press send – foods orders go wirelessly to the Kitchen – drinks orders to the bar. Your customer may get their drinks before you’ve even left the table!

Can I use the handhelds in multiple branches?

Yes. Our stock handhelds can be used across multiple branches and are fully compatible with multi-branch Eureka.

Do I need a wireless network?

Sometimes. A USB Cradle is supplied with each handheld to link to a PC for downloading your product list and uploading stock count values etc. A wireless network is therefore not necessary for the Stock Checker or Stock Counting modules. However for the FareEnough Mobile & Shelf Restocking applications a wireless network is required. We can provide a suitable wireless network if required – or liaise with your existing IT support to ensure a 3rd party supplied network will be compatible.

What are you planning for the future?

• Integration with new Customers Account / Wholesaling module. The handhelds will soon integrate with our new Customer Accounts module and provide mobile picking list facilities to help streamline this process.
• Eureka Goods In. We plan to integrate the handhelds with the Goods In process to simplify and speed up the process of doing your “Goods In”
• Import into EurekaPOS for large orders. Rather than scanning large amounts of product through the till you can prepare your sale by counting product on the handheld unit and then quickly import into the POS without tying it up for extended periods of time.
• Integration with Branch Orders. Our new Inter Branch Transfer system will be able to accept orders prepared on a handheld unit – again speeding up data entry.

Can I use my handheld for more than one operation?

Yes. Then handhelds can be loaded with as many applications as you like and one hardware device can be used for multiple purposes. The only exception to this is FareEnough Mobile which uses an entirely different hardware platform and is not compatible with any other module.

What accessories are available for my handheld?

A range of accessories are available for our handhelds, including:

• Multi-port charging cradles
• Extended capacity batteries
• Spare battery multi-port chargers
• Belts / Shoulder belts
• Holsters
• Protective boots
• Replacement styluses & tethers

Contact us now for more information on Eureka Mobile Technology.
0870 068 7503
sales@lccs.co.uk