Technical Support
We have many years experience in providing IT systems for a wide range of industries
and are acutely aware that any mission-critical system is only as good as the support
infrastructure behind it.
“It is our core philosophy that the development and deployment of a system for any
new Client represents the beginning of a mutually beneficial long-term relationship,
not the end of a short-term sale.”
We understand that your business depends on your IT infrastructure and software
systems; to that end we advocate a proactive, not reactive, approach to Support
& Maintenance. Of course we aim to resolve any problem quickly, but more importantly
we aim to prevent the problem occurring in the first place.
Our goals for the LCCS Technical Support Team are :-
- To be available when needed by our Clients
- To develop a long-term relationship with every Client
- To be proactive NOT just reactive
- To provide our Clients with fast access to the answers they need
- To provide the necessary systems & documentation to ensure that our Clients
can be running "live" again as quickly as possible following a failure.
- To continually invest in new technology and systems that will enhance our support
services
As a technology focused company we know that technology, used effectively, can greatly
enhance our service. For this reason we have recently installed a new state of the
art telephone system which helps our Developers & Support Engineers operate
as one unit, despite sometimes being geographically dispersed.
We have also recently installed a new Feature, Defect & Incident tracking system
to help us and our Clients keep track of feature requests and bug reports
on a day to day basis.
SUPPORT HOTLINE - 0870 068 7503
support@lccs.co.uk
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